Refund policy

RETURNS

Your AFENDRA piece is thoughtfully created just for you. If, upon receiving your order you are not satisfied, you have 14 days to submit a request for a return or exchange. This only applies for Full Price items - all sales items are final.

We offer returns for store credit, a refund or an exchange.

Please note, the cost of returning your AFENDRA order will be at your expense. Ensure the item is returned in its original packaging with all tags attached. Your refund will be processed once the item has reached us and we have confirmed that it is in it's original condition.

If the items display any sign of having been worn or altered (this includes any makeup, perfume/deodorant or other stains that may transfer when trying on the garments so please handle with care), we reserve the right to decline the return, and the order will be sent back to your original shipping address.

To initiate a request, contact info@afendra.com.au with your invoice number, the item you would like to return and your reasoning.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@afendra.com.au.

 

 

NON-RETURNABLE ITEMS

LEATHER ACCESSORIES:
Each of our bags are carefully handmade in small quantities. Due to their unique craftsmanship, we are unable to offer returns or exchanges. All sales are final.

SALE PRODUCTS:
Unfortunately, we cannot accept returns on sale items or gift cards.

 

 

EXHANGES

We are committed to ensuring you love your new AFENDRA piece. Please note that we will only offer size exchanges for the same product. If you wish to exchange it for another item, please process a refund and place a new order.

Please note that we do not accept exchanges on made to order items due to the unique process of producing such items so please take care when selecting your size, using our size guide to ensure the best fit for you.

EXCHANGE PROCESS:

  1. Submit a request to info@afendra.com.au for an exchange. Include your invoice number and the product you want to exchange.
  2. Once this has been confirmed, place a new order online separately for the agreed exchange item. The exchange refund will be processed once we have received and approved the return of your garment.

 

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@afendra.com.au.

 


PLEASE NOTE:

  • Return charges are not covered by AFENDRA
    * Shipping charges, duties and taxes cannot be refunded
    * AFENDRA is not responsible for any lost or stolen return packages